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Accident & breakdown guide.

What do you do in the event of an accident or breakdown? We'll explain. We'll provide assistance if your journey comes to an abrupt end: despite all caution and quality measures – accidents and breakdowns happen. Thanks to our guides, tips and assistance, you'll be back on the road in no time and know exactly what to do in an emergency.

What to do in the event of an accident?

The most important steps.

Take a deep breath. Remain calm. A few simple steps will allow you to ensure more safety in the event of an accident. We will explain step-by-step exactly what to do.

Secure the scene of the accident.
  • Switch on the hazard warning lights 
  • Switch on the lights if it is dark
  • Put on a high-visibility vest
  • Set up a warning triangle
  • Bring passengers to safety
  • Ask witnesses to wait and to help
Attend to the injured (112 in Europe).
  • Call rescue service (112 in Europe)
  • Perform first aid
  • Rescue the injured from the danger area

Important when telephoning

  • Where did it happen?
  • What happened?
  • How many injured?
  • What injuries?
  • Wait for further enquiries.
Call the Police (110 in Germany).

Recommended in the event of:

  • Personal injury or considerable damage to property
  • Fault unclear
  • Criminal offence: hit-and-run, alcohol, drugs, simulated accident
  • Accidents abroad
  • Accidents involving wild animals, livestock or pets
  • Accidents involving objects
Secure evidence.
  • Photograph the scene of the accident, then clear it
  • Photograph damage, provide a sketch of the accident 
  • Exchange details with the other driver and witnesses 
  • Complete an accident report
  • Do not admit any fault at the accident location
  • Inform your insurance company

Tip: Your Volkswagen Partner will provide assistance here.

Call Volkswagen Roadside Assistance.

Volkswagen Roadside Assistance:
0800 - VWSERVICE respectively 0800 - 897378423

Abroad: 0049-5361-2759999

Your benefits:

  • Always there for you: round-the-clock roadside assistance
    A wide range of services: roadside assistance, towing service, return transportation, mobile emergency service
    Full mobility through replacement vehicle

Other accident situations.

Accident abroad. Accident involving wild animals or livestock. Accident involving pets. Accident involving objects.

Accident abroad.

Accident abroad.

Exchange details/contact.
Take a note of the other driver's insurance certificate number.
Complete a European Accident Report.
Report the accident to your insurance company while still abroad.

Important: The Green Card is compulsory in many countries and provides proof that your car is insured.y countries and provides proof that your car is insured.

Accident involving wild animals or livestock.

Accident involving wild animals or livestock.

If the animal runs off: mark the scene of the accident and call the police.
Do not take animals with you, keep your distance.
Have a certificate issued by a veterinary surgeon (even if the animal has fled).
Important for the insurance company: Ask the police to issue a game certificate - even if the animal has fled.
Do not remove traces from the car.

Accident involving pets.

Accident involving pets.

Caution: injured animals may react aggressively - weigh up the risks.
Call a veterinary surgeon, if necessary.
Animal remains lying: use a cover to place or pull it to the side of the road. Animal runs around freely: tether it to prevent further accidents.
Try to find out who the owner is (pet owner's liability insurance for damage). Call the police if owner unknown.

Accident involving objects.

Accident involving objects.

Notify owner or wait for him/her for a reasonable period of time.
Owner unknown? Report accident to the police and leave a note with your contact details, indicating that "the police has been informed".
If there is considerable damage, call the police.

Prepared for an emergency.

The accident guide.

Initial assistance in the glove compartment.

The Accident Guide contains, at a glance, everything you need to know about matters relating to accidents. So download it quickly and put it in your glove compartment.

The European Accident Report.

Record damage quickly and clearly.

Not only useful abroad: The European Accident Report also helps you to record damage quickly and clearly in your own country. Important: Don't admit any fault when completing the report!

Important in the event of a breakdown.

  • Ensure safety.

Do not get out on the carriageway side, retreat behind a barrier or the car.

  • Be visible.

With hazard warning lights, lights, high-visibility vest and warning triangle.

  • Obtain help.

Use the roadside emergency telephone or the Volkswagen 24 h hotline.

  • Always be prepared.

With a warning triangle, high-visibility vest, jump leads and towing rope.

Your rights at a glance.

Take your rights into your own hands.

Don't just leave the claims handling to the other driver's insurance company. Be proactive in ensuring that your claims are taken into account.

Everything included?

From towing costs through to damages for pain and suffering: Make sure that you get 100% of the compensation to which you are entitled.

Off to your trusted workshop.

Make sure that any repair takes account of the manufacturer's specifications. Even better: Choose your trusted workshop to ensure having the best possible value retention.

An external view.

Involve a neutral automotive expert - regardless of the recommendation made by the other driver's insurance company.

Well advised.

If you know your rights, you will be in a better position to assert your claims: Seek the advice of a lawyer. It is your right to do so.

Challenging situations: Do you react appropriately?

Training safety.

Volkswagen Driving Experience.

Be in full control of the car. Keep a cool head and react quickly if things start getting hot on the roads. With our driving and safety courses, handling even challenging situations will become routine.

Make headway safely.

Breakdown courses by Volkswagen.

A sudden flat tyre, the car no longer starts after a stop, a warning light refuses to go out. A breakdown course with your Volkswagen Partner will soon put you back on the road more safely - or prevent you from breaking down in the first place.

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Warranty & financing.

With our Warranty and Financing Services, you'll always get the best advice.

Financial Services.

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