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Customer information.

Актуальна інформація для клієнтів Volkswagen. Тут ви знайдете актуальну інформацію про експлуатацію вашого автомобіля.

Current customer information.

Everything you need to know about the EA189 diesel engines.

What are nitrogen oxides? Do you have to go to the workshop and will it cost you anything? We will provide you with all the necessary information on the diesel issue. Enter your vehicle identification number (VIN) and see if your Volkswagen is affected.

Go to Information on EA189 diesel engines

Information on current natural gas recall campaigns.

Volkswagen AG has initiated the 20X7 and 20X4 recall campaigns for the exchange of natural gas fuel tanks in natural gas vehicles of various series'. This concerns the Touran, Passat and Caddy model series'. Owners of affected vehicles are requested to contact an authorised Volkswagen service centre.

Corrosion to gas fuel tanks in affected vehicles may cause a gas fuel tank to burst, which could lead to serious or fatal injury. Enter your vehicle identification number (VIN) and see if your vehicle is affected.

Go to Natural gas recall campaigns

Certificates of conformity & lists of ingredients.

When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines. You can view the certificates of conformity and the contents of our care products here.

Go to Certificates of conformity


All things come to an end. Even the wonderful service life of a Volkswagen. Find out here how this source of raw materials is used and what happens after the vehicle has been returned. This service is free-of-charge for you, provided the legal conditions have been met.

Go to Recycling

Owner's manual.

Digital and always on hand.

There's no need to remember the ins-and-outs of every function, every warning lamp and every component of your Volkswagen. It's enough to just keep your owner's manual in mind - or even more conveniently: the digital version of it. Discover everything you need to know here. Step-by-step and with all important techniques.


Repair know-how for your workshop

Whether you are just about to open your workshop or have been repairing Volkswagens for years: our electronic repairs and workshop information system erWin will provide you with precisely the right knowledge you need for your work - from a workshop manual to a self-study programme. With access available for 1 hour, 1 day or for a flat-rate fee.

End-of-Life Vehicle Service.

Free of charge and eco-conscious.

"What do I do with my Volkswagen when it's come to the end of its service life?"

Even if we are talking about something which weighs several hundred kilos, the solution is simple: just bring it to one of our many return centres. It will be recycled for you, free of charge, under the correct legal conditions. Who knows: maybe your new Volkswagen will contain a little of your trusty old companion. Further information is available here.